Backteamsis a Business Process Outsourcer that provides intelligent, competent, and innovative Contact Center Solutions and Services to hundreds of businesses worldwide. Phone, text, chat, email, and social media help are all available. Our experience has enabled our clients to transition to the post-pandemic, work-from-home paradigm with minimum disruption, ensuring continuity and keeping their business in the game. We are able to design systems and processes to generate industry-leading outcomes regardless of agent proximity.
Our award-winning digital security approach, which includes a variety of tried-and-true digital partnerships, ensures that our staff is secure, connected, and constantly developing their abilities.
Our system enables ultimate flexibility, proactivity, and security by aligning with contact volumes, campaigns, or seasonal surges - through access to tenured colleagues with the necessary skill sets.
A Global Network of Talent Tap into a genuinely global talent pool. Because the talent we have is top 5% of the talent available in each field globally.
Backteams has been the industry leaderin customer service and Contact Centre solutions for more than ten years. We offer a comprehensive range of direct marketing services. We create unique marketing solutions regarding ROI and brand value by combining cutting-edge technology with years of expertise.
Hire nowPartner with us to consolidate store phone calls, emails, and chat requests so that retail staff can focus on providing the best in-person experience to your consumers.
Delivering consistently high-caliber customer service is more crucial than ever, especially with the number of online transactions rising daily. The capacity to engage and keep clients more effectively is what distinguishes one brand from its rivals.
We are a dependable partner for many real estate firms and organizations in their day-to-day customer service and sales activities. We offer technologies that support a variety of services, particularly in the real estate industry. We provide the greatest in-house and work-from-home services for files, plots, commercial buildings, etc.
The best-kept restaurant business secret is Backteams. We provide a consolidated communication solution to your consumers as an extension of your brand, allowing you to concentrate on day-to-day restaurant operations.
From reputation management to course registration, student application processing, eligibility inquiries, and transcript requests, our solutions package is geared to develop your virtual education brand and facilitate your students' academic advancement.
We offer Managed IT solutions to businesses of all sizes. BackTeams and our experienced team of IT experts will develop, implement, and provide 24/7 support to help you get back to work faster. IT Helpdesk, Network Management, Cybersecurity, and Cloud Consulting are all examples of managed service operations.
BackTeams has demonstrated experience in Contact Center outsourcing solutions that give businesses, organizations, and government agencies a high degree of security, flexibility, redundancy, and high-quality human resources.
We will design a communications platform experience that combines the tools you need with the capabilities you already have to get the desired outcomes you desire faster. Our full-stack development team will tailor the virtual platform to address the issues and exact duties that can generate dramatic results for your organization in real time.
BackTeams is an expert in creating models for business continuity. To secure company continuity and enhance their disaster recovery plans in emergency situations, our clients have used a variety of techniques.
To help clients with their hiring needs and onboarding processes, Backteamsoffers staffing and onboarding assistance. BackTeams has a worldwide pool of competent applicants who may be onboarded as needed.
We choose the best candidates because every brand is different. Talent is nurtured at Backteams. The new hire is given a performance-based curriculum to help them discovertheir passion. Effective coaching enhances abilities and concentrates on engagement, conversion, accuracy of data, usage, and productivity
We operate in USA, UK, Europe and in Pakistan. Our adaptability and dependability set us apartfrom other companies. With the right technology and expertise, we can manage call center outsourcing for any kind of business or sector. Backteams offers a globalresponse service at competitive pricing to increase your business output with minimal costs.
Hybrid teams that outsource sales and customer support. Outsourcing certain aspects of sales and customer support to regions like Pakistan offers significant cost savings without compromising on quality. Meanwhile, in country teams in key markets such as the USA and Europe focus on high-touch customer interactions and strategic sales initiatives, optimizing resources for maximum efficiency.
Establishing country teams for customer support and sales allows companies to leverage localized expertise, enhance customer engagement, and drive revenue growth in diverse markets such as the USA, UK, Europe, and Pakistan. country teams play a pivotal role in achieving business success and maintaining a competitive edge in today's global marketplace.
