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BackTeams provides superior cx solutions to worldwide businesses that provide a variety of products to their customers, including resolving any queries and/or complaints about products or services.

This is an excellent chance for you to learn, lead, and develop. We invest in our employees, so our new colleagues may focus on what matters most: their professional development. Grow alongside us! We only take incoming calls and do not do cold calls. Our talent is our strategic differentiator at Backteams. We create an environment of support and learning by providing a range of viewpoints via our people and ideas. BackTeams is pleased to be an equal-opportunity employer.

• Core Responsibilities

• Technical troubleshooting skill/Tech knowledge base
• Sales Experience
• Effective verbal and written communication skills
• Exceptional customer service background
• Interacting effectively with a variety of customers
• Passion to independently meet and exceed goals

• Core Qualifications

• Flexibility to the needs of business
• Must have High School Diploma or GED Equivalent
• 18 years of age
• 1 year of customer service experience
• Bring your own device /2 Monitor Required-Commitment to get within first 4 weeks

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• Positive​ ​and​ ​professional​ ​manner

• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.
• Embody the company’s culture at all times and during all projects.

• Client​ ​Satisfaction​ ​Ownership

• Takes ownership to make sure each client is satisfied and has their needs met and tasks completed.
• Cast vision for what the Client / Virtual Assistant relationship could be long-term (additional responsibilities the VA could take, additional projects the VA could serve on, assessing the current scope and future opportunities for growth).
• Awareness of engagement hours in the weekly report and suitability based on workload & responsibility. Awareness of opportunity or need to adjust contract size.

• Operational​ ​Responsibilities

• Administrate and implement assigned tasks from clients in your virtual environment, utilizing your skills and embracing your resourceful skill set while potentially working with other team members to complete them.
• Discrepancies reviewed as needed. Escalations or discrepancies are reported to the Project Manager.
• Provide insight into and recommendations to changes in the internal VA & client satisfaction process as the business grows and needs change.

• Demonstrated Experience In

• Robust calendar and email management throughout the day.
• Problem-solving and making last-minute adjustments to schedule based on Client preferences.
• Providing consistent, grammatically correct, and timely communication to the Client.
• Successfully managing projects using technology.
• Successfully managing others to complete tasks.
• Working with confidence in a fast-paced environment.
• Collaborating effectively with a variety of virtual team members.
• Managing competing priorities.
• Creating documents as the Client requests.
• Communicating with the Account Success Manager when needed.
• Using stellar grammar and organization in emails, documents, etc. (all written communication).
• Learning Client’s preferences and providing them with work catered to their preferences.

• QUALIFICATIONS

• Must have at least a bachelor's degree
• At least 1 year of experience serving as an EA (Executive Assistant) ○ Ideal: At least 3 years of experience serving as a Virtual Executive Assistant
• At least 1 years of experience working full-time in a virtual role
• Available for at least 30 hours/week to support high-touch/daily Clients and deliverable-based Clients.
• Comfort with your personal skillset and an ability to set boundaries.
• Proactive communicator.
• Resourceful.

• TECHNICAL QUALIFICATIONS

• Knowledge of various technologies (scheduling, project management, crms) to make recommendations to Clients.
• Experience and confidence managing large-scale webinars including scheduling, facilitating, break-out rooms, and troubleshooting meeting management.
• Experience booking travel and managing logistics; comfortable with managing last-minute changes.
• Experience with high-volume email and calendar management including email shadowing.
• Strong experience with technology such as Google Suite, Calendly, Slack and Microsoft Office

APPLY NOW

• Positive and professional manner

• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.
• Embody the company’s culture at all times and during all projects.

• Client​ ​Satisfaction​ ​Ownership

• Takes ownership to make sure each Client is satisfied and has their needs met and tasks completed.
• Cast vision for what the Client / Virtual Assistant/Bookkeeper relationship could be long-term (additional responsibilities the VA/BK could take, additional projects the VA could serve on, assessing the current scope and future opportunities for growth).
• Awareness of engagement hours in the weekly report and suitability based on workload & responsibility. Awareness of opportunity or need to adjust contract size.

• Operational Responsibilities

• Administrate and implement assigned tasks from Clients in your virtual environment, utilizing your skills and embracing your resourceful skill set while potentially working with other Backteamsteam members to complete
them.
• Discrepancies reviewed as needed. Escalations or discrepancies are reported to an Account Success Manager.
• Provide insight into and recommendations for changes in the internal VA/BK & Client satisfaction process as the business grows and needs change.

• Demonstrated Experience In

• Supporting Clients with accounting processes and managing books for varied types and sizes of businesses. Robust calendar and email management throughout the day.
• Problem-solving and making last-minute adjustments to schedule based on Client preferences.
• Providing consistent, grammatically correct, and timely communication to the Client.
• Successfully managing projects using technology.
• Successfully managing others to complete tasks.
• Working with confidence in a fast-paced environment.
• Collaborating effectively with a variety of virtual team members.
• Managing competing priorities.
• Creating documents as the Client requests.
• Communicating with the Account Success Manager when needed.
• Using stellar grammar and organization in emails, documents, etc. (all written communication).
• Learning Client’s preferences and providing them with work catered to their preferences.

• QUALIFICATIONS

• Must have at least a bachelor’s degree
• At least 1 years of experience serving as an EA (Executive Assistant) and/ Bookkeeper, and/or Account Manager
• ○ Ideal: At least 1 years of experience serving as a Virtual Executive Assistant and/or Bookkeeper and/or Account Manager
• At least 1 year of experience working full-time in a virtual role
• Available for at least 30 hours/week to support high-touch/daily Clients and deliverable-based Clients.
• Comfort with your personal skillset and an ability to set boundaries.
• Proactive communicator.
• Resourceful.

TECHNICAL QUALIFICATIONS

• Knowledge of various technologies (accounting software, scheduling, project management, crms) to make recommendations to Clients.
• Experience and confidence managing large-scale webinars including scheduling, facilitating, break-out rooms, and troubleshooting meeting management.
• Experience booking travel and managing logistics; comfortable with managing last-minute changes.
• Experience with high-volume email and calendar management including email shadowing.
• Strong experience with technology such as: Google Suite, Calendly, Slack, Project Management Tools (ex: Trello, Asana, Clickup), and Microsoft Office.

APPLY NOW