Customer Support
We are quite knowledgeable about what it takes to provide topnotch customer service. Our 90% retention rate is proof of our dedication to provide our clients the finest service possible.
If you are
seeking
Top-notch
Brilliant
team support?
We offer an award-winning Contact Center, Sales Support, Technical Support, and Account Manager Support. If you're looking for any ofthese, you've come to the right place.
We offer Customer Support, Sales Support, Technical Support, and Account Management Support in an effort to answer business challenges.
We find, employ, manage, and train the most talented support representatives and Teams so you can finally focus on growing your business ratherthan running it.
Find out moreWorld-Class Solutions for your Business
Sales Teams Support
Give your company the team who can manage peaks in incoming and outgoing sales calls, up to 40,000 calls a day. Make use of our professional multi-touch, omnichannel support to generate leads and close deals with top-tier recognizable brands.
Technical Support
Small businesses should have access to top-notch IT support that safeguards and enhances their operations while enabling them to expand. With our Small Business IT Support package, businesses have access to all the knowledge, tools, and services they need to increase productivity of business technology.
Account Managers
Every day, our account management service staff makes sure your Vendor Central and Seller Central accounts are operating as profitably as possible. Our swift problem-solving approach includes charging back amounts and searching for undiscovered revenue streams.
Off Shore Outsourcing Teams
We operate in USA, UK, Europe and in Pakistan. Our adaptability and dependability set us apartfrom other companies. With the right technology and expertise, we can manage call center outsourcing for any kind of business or sector. Backteams offers a globalresponse service at competitive pricing to increase your business output with minimal costs.
Hybrid outsourced teams
Hybrid teams that outsource sales and customer support. Outsourcing certain aspects of sales and customer support to regions like Pakistan offers significant cost savings without compromising on quality. Meanwhile, in country teams in key markets such as the USA and Europe focus on high-touch customer interactions and strategic sales initiatives, optimizing resources for maximum efficiency.
Dedicated Onground teams
Establishing country teams for customer support and sales allows companies to leverage localized expertise, enhance customer engagement, and drive revenue growth in diverse markets such as the USA, UK, Europe, and Pakistan. country teams play a pivotal role in achieving business success and maintaining a competitive edge in today's global marketplace.
Our hiring process
We focus on bringing value and solving main business challenges.
There are several aspects to running a successful business, such as managing email, staying on top of project updates, and writing crucial documentation. However, such specifics come at a steep price: your time. We provide teams that will become an integral part of your business, doing 50% of your tasks.
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Testimonials
"Until I was able to see all they have accomplished and perform on a daily basis, I had no idea how much time I was wasting on scheduling and administrative work. It has been tremendously beneficial to properly plan and space my meetings. BackTeams is fantastic!"
"There is no other way to put it - VA Katie is a rock star!" She is the missing link in our organization, and we are now wondering, 'What would we do without Katie?"
"Michelle has swiftly risen through the ranks to become an integral component of our team." She responds swiftly, learns rapidly, and adjusts to our company's demands at breakneck speed. She's smoothly incorporated herself into our team and miraculously assumed several tasks, freeing up our time to address other concerns that we were never able to address before she arrived."
"I must confess that we were hesitant at first, but after listening to Michael David lecture us for a year, we decided to try a VA." Laura has been a blessing this month, as Michael predicted. She has helped us tie up so many loose ends and free up our time to focus on growing the firm."
"I've had a great working relationship with Nicci and Katie, as well as the Communicator team, for the past two years. I discovered the following"
"You and the team have been extremely responsive when we have had urgent issues that required a quick reaction and response to our members' inquiries. • The Communicators have upheld a good level of customer service on which we can rely. I am appreciative of our collaboration, and especially for your and Katie's attention to our account needs. "
"When you work with Backteams, you experience a true feeling of involvement and cooperation that is difficult to discover elsewhere. I never have to be concerned about what occurs in their contact centers because their skilled Communicators, Account Teams, and Senior Leadership work around the clock to guarantee that our demands are not just fulfilled, but far surpassed. Our partnership with BackTeams has enabled us to swiftly grow our operations in order to better serve our clients. "
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